Customer Survey 2026

Customer Survey 2026 confirms OeKB CSD as a reliable partner in the market

The anonymous customer survey conducted among our existing clients in spring 2026 paints a clear and highly positive picture of cooperation with OeKB CSD. With an overall satisfaction rate of around 90%, a recommendation rate of 87%, and 88% of respondents stating that their expectations were met, the results provide strong confirmation of OeKB CSD's position in the market.

High quality and strong customer focus

Clients particularly value the quality of our services and our strong customer focus. Our core operational services stand out for their stability, efficiency and professionalism, consistently achieving satisfaction ratings of more than 90%, with peak scores of up to 98%.

The benchmark results also reveal a clear trend: respondents perceive OeKB CSD as performing above average in both service quality (around 88%) and customer orientation (around 82%).

The survey also provides valuable insights into the use of our communication channels. While email communications continue to play a central role and are frequently used by many clients, our Participant Meetings are regarded as an important element of client dialogue. In particular, the opportunity for direct exchange and the added value of the content are highly appreciated, resulting in positive ratings of around 85%.

Continuous improvement remains a key focus

At the same time, the survey provides valuable guidance for our ongoing development. It confirms the importance of focusing on the usability of our online systems and on innovation. The results encourage us to continue enhancing our services and to actively involve our clients through regular surveys. This enables us to better understand their needs and align our initiatives accordingly.